Question 1

Where do you ship from?

Accepted Answer

From Switzerland.

Question 2

How much is shipping and how long does it take?

Accepted Answer

Shipping costs and the estimated delivery time are shown on each product page for your country.

Question 3

Do I have to pay customs or import duties?

Accepted Answer

Buyers outside Switzerland may have to pay import duties and taxes.

Question 4

Can I return an item?

Accepted Answer

Returns are accepted within 30 days of delivery unless a product page says otherwise. Buyers pay return shipping and the item must come back in its original condition.

Question 5

Can I personalise an item?

Accepted Answer

Yes, some items such as the baubles can be personalised. Enter your text when ordering.

Question 6

How do I care for wooden ornaments?

Accepted Answer

Keep them dry and wrapped in tissue paper between seasons.

Question 7

Where else can I buy?

Accepted Answer

In the LaVieColor Etsy shop.

Frequently asked questions

Shipping, returns and care

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